Back to Blog
7 min read

Scout: Stop E-Commerce Data Loss with Server-Side Tracking

server-side trackinge-commerceFacebook CAPIdata analyticsconversion tracking
TL;DR

Scout uses Event Merge technology to combine client and server data, compensating the 30-50% conversion loss caused by iOS 14.5+ and ad blockers.

Key Takeaways
  • iOS 14.5+ and ad blockers can cause 30-50% loss of conversion data
  • Server-side tracking compensates this loss and improves data quality
  • Scout Event Merge automatically combines client and server data
  • Send data to 10 different platforms with a single integration
  • Ready-made integrations available for popular e-commerce platforms

Overview

Scout is a lightweight CDP developed by DNOMIA that collects, enriches, and routes your event data to 10+ destinations. Scout Event Merge technology automatically combines data from browser and server to show the complete picture.

Quick Reference Value
Data loss rate (iOS + ad blockers) 30-50%
Supported destinations 10 platforms
Platform integrations Shopier, Ticimax, Tsoft, Ideasoft
Setup time Minutes

E-Commerce Data Loss: Real Numbers

If you’re losing 30-50% of your conversion data, your ROAS calculations are wrong. The iOS 14.5+ update and the spread of ad blockers are causing significant losses in data that e-commerce sites send to ad platforms. You’re reporting 100 sales to Facebook, but there are actually 150 sales.

According to DNOMIA data, typical loss rates for e-commerce sites:

Loss Cause Impact Rate
iOS App Tracking Transparency 80%+ of users reject
Ad blocker usage 25-30% of visitors
Safari/Firefox ITP 7-day cookie limit
3rd party cookie block Progressive rollout across browsers

Common point of these restrictions: They happen on the browser side. Solution: Collect data server-side, independent of the browser.

How Scout Works

Scout collects data from two sources and combines them with Scout Event Merge technology:

1. Browser Data (Client-Side)

  • Page views, add to cart, purchase intent
  • Ad click IDs (fbclid, gclid, ttclid)
  • Platform cookies (fbp, fbc, klaviyo_id, omnisend_id)

2. Server Data (Server-Side)

  • Order notifications (from e-commerce platform)
  • Customer information (email, phone)
  • Payment confirmations

Scout Event Merge

DNOMIA’s Scout Event Merge technology automatically matches client and server events representing the same order:

Client Event (fbclid, gclid, page URL)
         +
Server Event (email, order details, products)
         =
Merged Event (all data combined, deduplicated)

Result: Ad platforms receive both behavioral data (which ad they came from) and order details (what they bought, how much they paid) in one go.

What Problems Does It Solve?

Problem 1: Missing Conversion Data

Facebook Pixel runs in the browser. If there’s an ad blocker or the iOS user rejected tracking, your sale isn’t reported to Facebook.

Scout Solution: Sends order data server-side. Ad blockers cannot block server-to-server communication.

Problem 2: Incorrect ROAS Calculations

If a campaign actually doing 5x ROAS shows as 2x, you’re misallocating budget.

Scout Solution: Shows true performance by completing missing data. DNOMIA customers see an average of 35% higher reported ROAS.

Problem 3: Small Retargeting Audiences

When pixel data is incomplete, lookalike and retargeting audiences are incomplete too.

Scout Solution: Build larger and more accurate audiences with server-side tracking.

Problem 4: Platform-Ad Data Mismatch

If your e-commerce panel shows 100 orders but Facebook shows 60, 40 orders are lost.

Scout Solution: Daily automatic sync detects and completes missing orders. No order is ever lost.

Supported E-Commerce Platforms

Scout supports popular platforms worldwide:

Platform Integration Feature
Shopier OSB Webhook Automatic order notification
Ticimax dataLayer + GTM + API Ready script + daily sync
Tsoft dataLayer + GTM + API Ready script + daily sync
Ideasoft dataLayer + GTM + API Ready script + daily sync
BigCommerce Webhook + API Full e-commerce events
SquareSpace Webhook + API Order + cart events
Custom SDK + API Integrate with any platform

DNOMIA dataLayer Protocol

We developed ready-made scripts with DNOMIA dataLayer Protocol for Ticimax, Tsoft and Ideasoft:

  • Automatic format conversion: Platform-specific data structure → standard GA4 e-commerce format
  • GTM template compatible: Setup in minutes
  • Customizable: Event names, parameters can be modified per need
  • CMP compatible: Integrates with consent tools like OneTrust, Cookiebot, Iubenda

Daily Order Synchronization

Webhooks can sometimes be delayed or lost. With Scout Daily Sync:

  • Last 48 hours of orders are checked via platform API at a scheduled time each day
  • Missing or incomplete events are detected
  • Automatically sent to destinations

Destinations: One Integration, 10 Platforms

Scout sends collected data to all platforms from a single point:

Destination Use Case
Facebook CAPI Compensate iOS losses, DMA consent signaling, Advantage+ optimization
Google Ads Offline conversion import, consent mode, Smart Bidding
Google Analytics 4 Measurement Protocol, batch events
Klaviyo Email automations, customer segmentation
Omnisend Email and SMS automations, e-commerce segmentation
TikTok Events API Conversion tracking, consent mode signals, audience building
Twitter/X CAPI Conversion API, click ID matching
PostHog Product analytics, consent-aware person profiles
Umami Privacy-focused analytics, custom events
Zaraz HTTP Events API, 40+ downstream tools
Custom Webhook Consent-aware PII filtering, transfer to CRM/ERP

Integrate once, send data to all platforms. No need for separate setup for each destination.

Scout Dashboard Features

Event Monitoring

  • Real-time event stream
  • Success/error rates and trends
  • Destination-based performance graphs

Customer Profiles (Identity Resolution)

  • Combine email, phone and cookie data in a single profile
  • Customer-level event history
  • LTV (Lifetime Value) calculation

Health Check

  • Verify tracking setup is working correctly
  • Detect missing or faulty tags
  • Check platform configuration
  • GDPR compliance tracking
  • Consent state reports
  • Audit logs

Scout vs Alternatives

CDP Comparison

Feature Scout Segment Rudderstack
Turkish platform support Shopier, Ticimax, Tsoft, Ideasoft No No
Ready dataLayer scripts Yes No No
Automatic event merge Yes Manual Manual
Daily order sync Yes No No
Local support Yes No No
Pricing E-commerce focused Enterprise Enterprise

Server-Side Tracking Alternatives

Feature Scout Stape GTM Server-Side Elevar Tracedock
Infrastructure Managed (SaaS) Managed / self-host Self-host (GCP/AWS) Managed Managed
First-party CNAME Yes Yes Manual setup Yes Yes
Cookieless analytics Yes No No No No
Event Merge (client+server) Automatic No No Partial No
Turkish platform support Yes No No No No
SDK size <10KB gzip GTM-dependent GTM-dependent ~30KB ~15KB
EU hosting Hetzner, Germany Google Cloud User-dependent AWS EU option available
Consent management Built-in External CMP External CMP Built-in External CMP

For detailed information about Scout’s privacy, compliance, and first-party data collection approach, read Scout: Privacy-First Tracking Infrastructure.

Who Is It For?

  • E-commerce sites: Those wanting to compensate iOS and ad blocker losses
  • Digital agencies: Those wanting to centrally manage clients’ tracking infrastructure
  • Performance marketers: Those wanting to see true ROAS and make correct budget allocation
  • Data teams: Those needing clean, complete and unified data

Next Step

To try Scout, sign up for free at dnomia.app.

For questions or custom integration needs, contact us.

Frequently Asked Questions

What is server-side tracking?
Server-side tracking collects user data via your server instead of the browser and sends it to ad platforms. Ad blockers and iOS restrictions cannot block this server-to-server communication.
Which platforms does Scout support?
Scout supports Shopier, Ticimax, Tsoft, Ideasoft, BigCommerce, SquareSpace and custom platforms. Ready-made dataLayer scripts and GTM templates are available for each platform.
What is Facebook CAPI and why is it important?
Facebook Conversions API (CAPI) allows you to send conversion data to Facebook via server instead of browser. It's essential for compensating tracking losses after iOS 14.5+.
What is Scout Event Merge?
Scout Event Merge is DNOMIA's technology that automatically matches and combines browser and server events for the same order. This way, both behavioral data and order details are collected in a single event.
Is Scout free?
Scout is a lightweight CDP developed by DNOMIA. It is offered as a SaaS product through DNOMIA Dashboard. A free trial is available.